Returns & Refunds Guide for West Wickham Florist
West Wickham Florist Fresh Flowers Guarantee
At West Wickham Florist, we take pride in delivering only the finest, freshest flowers to households and businesses across West Wickham and surrounding areas. We stand by our local reputation and are committed to ensuring every customer enjoys vibrant, long-lasting blooms. Our fresh flowers guarantee means your order will arrive looking beautiful and healthy—and we have policies in place to resolve any unlikely issues quickly and fairly.
Damaged on Arrival Policy
Your satisfaction is our priority, and we understand it’s disappointing if flowers arrive less than perfect. If your bouquet or floral gift is damaged on arrival, please contact us within 24 hours of receipt. We may ask for a brief description and a photograph so we can assess the condition and resolve the issue without delay. This process helps us maintain delivery standards and improve our services for all our West Wickham customers.
Freshness Window & Quality Assurance
Our flowers are carefully sourced and handled to guarantee exceptional freshness. We assure a minimum freshness window: your flowers should look their best for at least 5 days when cared for according to instructions. Should your flowers wilt or deteriorate significantly before this period, please let us know promptly. We’re committed to replacing or refunding flowers that do not meet our guaranteed freshness under normal conditions.
Refund & Replacement Options
If there’s an issue with the delivered flowers—whether due to damage, substandard quality, or failure to meet our freshness promise—we offer flexible solutions tailored to your needs:
- Replacement: We will deliver a fresh new bouquet as quickly as possible to your address in West Wickham or nearby.
- Refund: Upon assessing the issue, we can arrange a full or partial refund to your original payment method.
Please notify us within 24 hours for damaged items or within the five-day freshness window for quality concerns, so we can resolve your issue efficiently.
How to Make a Complaint
We value every customer’s feedback and treat all complaints with care and respect. If you experience any dissatisfaction with our flowers or service, please contact us directly with your order details, the date of delivery, and the specific concern. We will investigate your complaint promptly, keeping you informed throughout the process and aiming for a fair resolution, typically within two business days. Your feedback helps us improve our service and maintain our position as West Wickham’s trusted florist.
Order In Confidence With West Wickham Florist
As an established and trusted local florist, we are dedicated to delivering exceptional fresh flowers and outstanding customer service. Whether you’re a West Wickham household or a local business, you can count on our team to support you and address any issues to your complete satisfaction. Thank you for choosing West Wickham Florist—we look forward to serving you for all your special occasions and floral needs.
