Welcome to the Terms & Conditions governing your use of the West Wickham Florist website and services. These terms cover all purchases of flowers and related goods made online through our e-commerce platform for delivery within West Wickham and its surrounding areas. By placing an order with West Wickham Florist, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Please review them carefully before proceeding with your online flower delivery order.
Where used in these Terms & Conditions, the following words shall have the meanings set out below:
At West Wickham Florist, we aim to make your flower delivery as smooth as possible. Our online ordering process involves the following steps:
Please note that all orders are subject to acceptance and availability. In the event that a product is unavailable after an order is placed, we will contact you promptly to offer an alternative or a refund.
We accept secure online payment methods for all flower delivery orders to West Wickham and surrounding localities. Accepted payment options may include, but are not limited to, credit cards, debit cards, and other secure third-party payment gateways as indicated during checkout.
All prices are clearly displayed in British Pounds Sterling (£), inclusive of VAT where applicable. Delivery charges, if any, will be clearly indicated at checkout and included in the total price before you make payment. It is your responsibility to ensure sufficient funds are available and that card/transaction details entered are correct. In the event of payment failure or issues, the order will not be processed until full payment is received.
We reserve the right to cancel any order or suspend delivery if we reasonably suspect fraudulent or unauthorised payment activity.
Should you wish to cancel or amend your order, please notify us as soon as possible after placing your order. Please note the following cancellation and amendment conditions:
Some perishable goods, such as flowers, are exempt from certain statutory cancellation rights under the Consumer Contracts Regulations (2013). For more information about your rights, please see the Statutory Rights section below.
We offer online flower delivery in West Wickham and surrounding areas. Please refer to the delivery coverage map on our website for specific locations included. Standard and same-day delivery options may be available—availability will vary depending on the time of order and recipient address.
Delivery times are approximate and provided for guidance only. While we make every effort to deliver on the chosen date and time, factors such as weather, traffic, and unforeseen circumstances may affect delivery schedules. We will keep you informed in case of significant delays and will endeavour to complete delivery as soon as practicable.
It is your responsibility to provide accurate and complete delivery details, including address, recipient name, and contact number. We do not accept liability for delayed or failed deliveries resulting from incorrect or incomplete information. In the event of recipient absence, our delivery drivers may attempt to leave the flowers with a neighbour or in a safe place, or leave a calling card with instructions for collection or re-delivery, at our discretion.
We strive to ensure that all product descriptions and images are as accurate as possible. However, as flowers are a natural product, variations in colour, size, and appearance may occur. Where specific flowers or items are unavailable due to seasonality or supply, we reserve the right to make appropriate substitutions of equal or greater value, maintaining the overall style and value of your selected bouquet or arrangement.
If you have specified that no substitutions are acceptable, and an item is out of stock, we will contact you to discuss alternatives or arrange a refund.
Customer satisfaction is central to West Wickham Florist. If you are not satisfied with your delivered flowers or if the goods arrive damaged or defective, please contact us within 24 hours of receipt. We may request a photograph or the return of the product for assessment. Where justified, we will offer a replacement, repair, or refund as appropriate. Refunds will be made using your original method of payment.
Due to the perishable nature of our goods, we are unable to accept returns or issue refunds for goods after 48 hours of delivery unless there is a proven quality issue or fault with the product.
Except where expressly stated in these Terms & Conditions, West Wickham Florist shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, goodwill, or business disruption, arising from or in connection with the use of our website or services. Our liability to you in connection with any order will not exceed the total price paid for that order.
Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence, or for fraud, or for any other liability which cannot be excluded or limited by law.
We shall not be liable for any delays or failure to fulfil an order resulting from events beyond our reasonable control, including but not limited to strikes, natural disasters, supplier failure, weather, and transport disruptions.
All content on the West Wickham Florist website, including text, images, logos, and design, is the property of West Wickham Florist or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without our express written consent.
As a customer of West Wickham Florist, you agree to:
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law. Certain goods, such as perishable items including flowers, are exempt from the distance selling cancellation rights under the Consumer Contracts Regulations (2013). For further guidance, please consult the relevant consumer advice bodies or official governmental resources.
Your privacy matters to us. Personal information you provide is processed in accordance with our Privacy Policy, complying with the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR). We only use your information to process orders, arrange delivery, and improve our services. Your details will not be shared with third parties except as required to fulfil your order or comply with legal obligations.
West Wickham Florist reserves the right to update and amend these Terms & Conditions at any time. Any changes will be posted on our website and take effect immediately upon publication. It is your responsibility to review these terms each time you place an order. Continued use of our website and services will constitute acceptance of the updated terms.
These Terms & Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers placing online flower delivery orders with West Wickham Florist, serving West Wickham and the surrounding local areas. By purchasing through our online service, you acknowledge and accept these terms as the basis for your transaction with us.
Should you have any questions regarding these Terms & Conditions, or if you wish to raise a concern or lodge a complaint, please use the contact form available on our website. Our team will respond as soon as possible to resolve your query.
Thank you for choosing West Wickham Florist for your online flower delivery needs in West Wickham and beyond. We look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Wickham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Wickham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
